Team Work: Everyone works as a team. We value friendliness, trust, people going out of their way to help each other and banding together to improve RHINOX.

Commitment: Everyone pulls their weight. We value people getting in and doing the job at hand.

Customers: Everyone has internal and external customers. We use feedback to measure satisfaction and identify improvement opportunities.

Partnerships: By delivering on our promises, trying harder, delivering a personal touch, being easy to do business with, trying to understand our customers business needs’ and providing an effective supply source, we are working in partnership with each other and our customers.

Health, Safety and Environment (HSE) responsibilities extremely seriously and places it as a priority to ensure we operate a sustainable business.

All levels within the business structure have clear accountabilities and responsibilities to provide clear guidance in how to provide and maintain a safe and healthy workplace. The Rhinox Team continually strive to improve the quality of working life and business performance, reduce the risks of illness and injury and boost the well-being of our people.

Rhinox has worked closely with parent company to develop and implement a robust Management system to manage the operating risks within the business. The Management system provides the

All Rhinox Team members are committed to the following:

• We continually strive for zero harm
• Working safely is everyone’s responsibility and a condition of employment
• Employee involvement and action is essential

tools to Site Management Teams to identify, assess and develop sufficient controls for the operating risks and to train our workforce in implementing those controls.

The system also incorporates a Activity Scheduler to provide structure in undertaking actual risk mitigation activities in accordance to State legislation.

Rhinox is committed to minimising the environmental impacts and resource usage at our sites . Programs we have in place include quantification of greenhouse gas emissions and rates of general waste and recyclable streams generated across our sites.

• All deficiencies must be addressed promptly
• Safe equipment and systems of work are critical to provide a safe work environment.
• Training is essential to ensure a safe work environment
• We will get the level of safety we demonstrate we want

At Rhinox we recognise that our success is derived from a flexible approach to market opportunities and our long-term success depends on our ability to meet or exceed the needs and expectations of our customers. We also understand that the quality of our products; services and delivery performance are critical. “We'll see it through” is more than a tag line next to our brand. It is a statement that says a lot about our business and the people who work for Rhinox. It is a part of our culture of being honest, ethical and reliable and it reflects our relationships both internally and externally.

Our quality objectives are to:

• Perform strategic planning considering risk and opportunities, develop and communicate business objectives and assist the organisation to work toward them in a prioritised and systematic way.
• Ensure that suitable and adequate resources are available to meet strategic plans, operational requirements and continuous improvement of the Quality Management System.
• Monitor and review the requirements of customers and other interested parties and have capable systems and processes in place that achieve their intended results.
• Measure and evaluate our performance and capabilities and undertake decisions based on facts, data and a consideration of risk.
• Continuously improve business efficiency by monitoring, reviewing and developing our systems, processes, products and services.
• To meet these quality objectives Rhinox Leadership Team are committed to providing direction, and adequate resources to:
• Continually strive to improve the suitability and performance of products and services to our customers

• Build capability and a positive attitude, through employee training, education, support and communication. Enhancing our competitive advantages through a talented and diverse workforce.
• Relate customer expectations, business objectives and product quality requirements.
• Investigate and respond to enquiries, concerns and issues from customers & other interested parties, in a way that meets and exceeds their expectations.
• Comply with applicable laws, regulations and standards. Where these do not exist and are deemed necessary, we adopt and apply internal standards, which reflect the Company commitment to Our Bond.
• Maintain, continually develop and improve a Management System based on the requirements
• To meet these quality objectives Leadership Team are committed to providing direction, and adequate resources to:
• Continually strive to improve the suitability and performance of products and services to our customers
• Build capability and a positive attitude, through employee training, education and communication
• Relate customer expectations, business objectives and product quality requirements
• Investigate and respond to customer & stakeholder enquiries, concerns and issues in a way that meets and exceeds their expectations
• Comply with applicable laws, regulations and standards. Where these do not exist and are deemed necessary, we adopt and apply internal standards, which reflect the Company commitment to Our Bond.