EXPEDITION: Food & Beverage Department – Kitchen Operations – Part 2 cont. In Canada the green key eco rating program is a scoring classification made to distinguish hotels that are dedicated to preserving their environment as well as increasing their profits. A few trends adopted in hotels are: 1. THE HOUSEKEEPING DEPARTMENT; 1.1 ABOUT HOUSEKEEPING. The highly competitive hotel landscape at present has forced us to reexamine our operations to not only look for added efficiencies but also to see what we can do better. Editor’s note: Since this popular story about hospitality industry trends was written in July, 2015, Smart Meetings has updated it over the years so you can follow the trends through the ages. 1600 Wynkoop Street, Ste 300, Denver, CO 80202. 3.1 Introduction. As of 4/23/20, there is no evidence COVID-19 spreads through water or hot tubs. With no one taking responsibility. Consider not only the social closeness involved for guests to prepare their own waffles, but also the number of shared surfaces people must touch throughout their meal. CHAPTER 1. Sign up to receive Screen Pilot’s Weekly COVID-19 Resource Center Update. Due to the use of chemicals and detergents, the linen lose their look and texture. Don’t make potential guests dig for your new cleanliness policies and procedures. View New Trends In Housekeeping PPTs online, safely and virus-free! At all times, employees should follow CDC guidelines for personal hygiene and self-isolating if sick. For fellow Doctor Who fans, they look something like modern Daleks that “exterminate” the germs. The term user friendly has been accepted as a replacement for service. The New Normal: Changing hotel product for post-Covid-19 market. Technology also reduces manpower in hotels. Mini bars (refrigerators in rooms) are not filled. Look out for sizzling topics! Complemented by an extensive choice of internal fittings, they are guaranteed to match guest needs and demands. While the cleanliness of a hotel has always been a deciding factor on where to stay, now more than ever, consumers will have an eagle eye on the measures your hotel is taking to ensure their safety and well-being. A few trends within the housekeeping department have been identified and are illustrated below. Adoption of toiletry ranges evolved after after research and experimentation. Consider also adding it as a Story Highlight. "> Update rate details and/or flexible cancellation policies. UNPREPAREDNESS OF HOTEL FRONT DESK PERSONNEL, HOTEL FRONT DESK: THE QUESTION OF SITTING OR…, HOTEL HOUSEKEEPING: NEW TRENDS AND PRACTICES, DIGNITY FOR HOTEL HOUSEKEEPERS: A ‘3-MAN AFFAIR’, HARD TALK: COVID-19, HOTEL WORKFORCE & LABOR ISSUES…, HOTEL KITCHENS: THE SACRED KITCHEN AND ITS FOOD…. The Hotel Show, which stages business to business events for the hospitality industry, has identified what it believes to be the Top 10 trends impacting the hospitality industry in 2015. GH Hospitality Hub carries the voices of hospitality personnel and students. Hotel linen tracking system. Today, the pace of change has accelerated dramatically. Through to spare uniforms on hand in case of any accidents. Be mindful of description length. Highlight the most important details and then link to the full list of procedures so guests can read more. But hotels are designed for the comfort of the guests, not the workers. Be aware of and follow CDC cleanliness guidelines. Manav Thadani & Shailee Sharma; May 05, 2020, 17:08 IST; In our 25 years of hospitality consulting, we had never thought we would see a period quite so transformative for hotels. Before adding this to any messaging on cleaning procedures and COVID precautions, check for any updates. Technology has brought a significant change in efficiency and product quality in the housekeeping department. New trends in hotel Housekeeping department ( Marriott Hotel) Posted by research-writer April 23, 2019. Hotel housekeeping need to meet leading challenges, trends and best practices as eco-friendly practices, outsourcing, IT savvy housekeeping, training, retention of employees, payroll performance and Ergonomics techniques. Be sure to share them anywhere and everywhere as the number one thing most travelers will need before booking a stay at your hotel is reassurance. Contemporary designs in hotel Today, hotels lay an emphasis on simplicity and elegance in design, coupled with maximum practicality. Sign up to receive Screen Pilot’s Weekly COVID-19 Resource Center Update. As, The most common question Screen Pilot partners ask, ⁣ This ends my series on hotel housekeeping for the first half of the year. They try to eliminate use of plastics or its minimum useage. Not only does this help your housekeeping team keep costs down and maximise their time, it plays a key role in allowing hoteliers to display their sustainability credentials. First started as a way for travelers to feel at home on the road and mingle with other guests, the breakfast buffet poses many cleanliness challenges. Millennials are more fond of purchasing a health-oriented, personalised experience than possessing physical products. Current trends in housekeeping in hotels: Emphasis on Eco. Mobile apps, keyless entry, and robot room service are just a few ways to utilize technology to lessen the points of human contact. There are also germ-killing robots that use high-intensity ultraviolet light to disinfect. According to the Hamilton, Ont.based Canadian Centre for Occupational Health and Safety, a housekeeper changes position every three seconds, with an estimation of 8,000 body positions for every shift. Still, to reduce injuries, some hotels have invested in lighter vacuum cleaners and carts (with better wheels designed for carpets), … According to the Hamilton, Ont.based Canadian Centre for Occupational Health and Safety, a housekeeper changes position every three seconds, with an estimation of 8,000 body positions for every shift. Designed and Developed by Buck Technology, HOSPITALITY EDUCATION & INDUSTRY: BRIDGING THE GAP: A…, HOSPITALITY EDUCATION & INDUSTRY: BRIDGING THE GAP: My…, HOSPITALITY EDUCATION & INDUSTRY: BRIDGING THE GAP: GENUINE…, HOSPITALITY EDUCATION & INDUSTRY: BRIDGING THE GAP, HOSPITALITY EDUCATION-BRIDGING THE GAP-HOSPITALITY INDUSTRY, EXPEDITION: DISCOVERING NEW NORMAL HOTEL PRACTICES Food &…, EXPEDITION: DISCOVERING NEW NORMAL HOTEL PRACTICES The Front…, EXPEDITION: DISCOVERING NEW NORMAL HOTEL PRACTICES The Quest…, EXPEDITION: DISCOVERING NEW NORMAL HOTEL PRACTICES The Case…, HOTEL FOOD AND BEVERAGE SERVICE; THE MOMENT OF…, HOTEL FOOD AND BEVERAGE SERVICE; PREPARATION FOR EXCEPTIONAL…. You can keep your team on the same page without hosting crowded stand-ups. When we speak about housekeeping, we think about high staff turnover caused by a repetitive and physically demanding job … While everyone else is prompting a list of things to do in the area, messaging that speaks to this new travel need will help get people’s attention. Southern cities were among the first to ease s, Did you know that shopping windows continue to shr. While everything from the front desk to food and beverage has been impacted by new technology developments, the housekeeping department, relatively speaking, remains stuck in the dark ages. By setting a schedule, this also gives a cadence for the cleaning crew to come in after each session to sanitize the equipment. Below are some trends in how hotels are changing operations and ways to convey new cleaning procedures to your guests. Take inspiration from Four Seasons New York’s new procedures for during and after a guest’s stay: “Upon arrival at the Four Seasons, guests are given three bags: one for soiled towels, one for soiled bedding and one for trash. Hotel Trends The Spending Power of Millennials. Show abstract. Then housekeeping enters to prepare the room for the next guests while wearing appropriate PPE, or personal protective equipment.”. While some spa services inevitably rely on closer interaction (think facials and massages), there are some steps to take that will help provide a clean environment and put a guest’s mind at ease. But hotels are designed for the comfort of the guests, not the workers. A video presentation made by Taylor's University DH13 students on the new trends and technology for Housekeeping. We’ve got a lot of new Gen-Z terms in our dictionary, thanks to COVID-19, and coronacation is one of them. by Egi Gaisie February 26, 2017. written by Egi Gaisie February 26, 2017. Instead the hotel asks the guests what he/she would prefer before their arrival. Technology such as mobile apps and keyless entry could help hotels maintain social distancing. Photo: Steve Gonzales, Houston Chronicle / Staff photographer. Technology such as mobile apps and keyless entry could help hotels maintain social distancing. “Then a cleaning crew comes in with hazmat suits and does a deep cleaning, after which the room is left empty for 24 more hours. NYC’s. I consent to Screen Pilot emailing me knowing I can unsubscribe at any time. Get ideas for your own presentations. The hospitality industry is a service-oriented industry where guest experience and satisfaction are uncompromisable. The assessment requires you to carry out an extensive secondary research. Create a list of cleaning procedures and share it everywhere. Just 10 years ago, Facebook morphed into a mainstream business tool, Twitter arrived, the iPhone exploded on the scene and Android phones were born. Walk through your hotel as if you were a guest. That won't, of course, stop hotels from trying, and as trends settle into new normals, these properties are finding ways to make the guest experience better with a high-tech in-room elements. With the advancements in Artificial Intelligence (AI), hotels are looking at new ways to interact with guests digitally while freeing up hotel staff to work on other tasks. 2. It further discusses the new trends in hotel Our trends this year do not include every trend, just what we believe are the … For the leisure traveler, there is a growing desire for unique and personal experiences and I think hotels are starting to catch on by creating or acquiring new brands and forming interesting partnerships. Therefore, it is quite important that high standards are maintained in terms of safety, security, cleanliness & hygiene to provide the highest level of customer satisfaction. Share yours for free! With Alexa, Siri, Cortana and Google’s Assistant becoming permanent residents of people’s homes, it’s no surprise that they’re finding their ways into hotel guestrooms, too. EXPEDITION: Forecasting Guest Room Attendant (GRA) Requirement, Installation of water recycling mechanisms, water treatment plants, underground wells and/or  harvesting rainwater, Installation of solar energy panels and utilization of energy saving measures at the time of construction, Usage of sensors in plumbing and electrical distribution systems in public rooms, The preference for showers in the guest rooms over bathtubs, Reusing waste water from rooms and kitchens after treatment for watering gardens, Waste management(separation at point of collection and better storage), Guests being reminded to switch off the lights while leaving their rooms, Guestrooms being cleaned at the request of guests, Creating floral arrangements using flowers that have  longer lifespan, Usage of key cards for swiping (no room number mentioned on card so no security threats in case key is lost), Creation and implementation of  SOPs(standard operating procedures), Outsourcing of façade cleaning, horticulture and pest control, Color coding of dusters and cleaning fabrics. What areas are most at risk? Though you likely prided yourself on your housekeeping before COVID-19, even the most spotless operations will need to step it up to reassure travelers. She creates learning opportunities from concerns and observations made in the industry in Ghana. Consider investing in tools like Prospr, a software that facilitates employee scheduling, tracking, and communication. Then share a post to your feed and reference “See link in bio” for more information. practices are one of the most spectacular emerging trends in hotel housekeeping. Detergents are not eco friendly. Coronacations. Advanced washing techniques (Green Practices). Still, to reduce injuries, some hotels have invested in lighter vacuum cleaners and carts (with better wheels designed for … Conservation of water - they discourage everyday change of linen and towels. Changing trends in housekeeping. AN ESSSAY ON THE 5 TRENDS IN THE HOUSEKEEPING DEPARTMENT OF THE HOSPITALITY INDUSTRY. In his new book, Thank You for Being Late, Thomas Friedman explores this very age of acceleration. My next series is on the food and beverage department and I am likely to start from the kitchen. Sharing information is a powerful tool. Rooms Management Assessment 2 This report aims to analyze the role of outsourcing and purchasing in housekeeping along with budgeting and controlling cost in housekeeping of Courtyard Marriott. That’s exactly what will keep guests coming back to your hotel or resort. Similar to how an SSL Certificate or “secure checkout” verbiage gives a sense of security that makes consumers feel confident to book, reiterating the hotel is taking the necessary steps to keep guests safe and healthy during their stays will instill confidence in their booking decision. Hotelivate’s Manav Thadani and Shailee Sharma on what hotels will need to do in order to survive and thrive. Save my name, email, and website in this browser for the next time I comment. The next few years will … Get original hospitality industry insights delivered to your inbox. Some hotels give reward points if one puts up a note for not changing linen. Food & Beverage Services"> Rethink housekeeping procedures like Four Seasons New York did with their revised process that allows housekeepers to avoid entering occupied rooms. “Nobody’s really paid attention to the housekeeping department in a long time,” admits Vince Barrett, vice-president of Food and Beverage/Rooms with Shelton, Conn.-based New Castle Hotels & … First, add a link to the full list of procedures in your bio. which leads to reduced labor cost. Keeping your team up-to-date will help them provide exceptional customer service in this trying time. Some of the latest trends pertaining to housekeeping department are as follows: Go Green Going green is the latest trend and housekeepers are using eco-friendly amenities, commodities to conserve water and energy. Learn new and interesting things. In response to the promotion of global environmental concerns to be Eco-friendly: In response to growing safety and security issues in hotels, In response to instant assessment of hotels by social media, In response to better understanding of sanitation and hygiene practices, In response to conflict between Food and Beverage and Housekeeping. Here are a few interesting ones to watch out throughout 2018. Nevertheless there are other emerging trends and practices in hotels in Ghana which may take a while (snail pace) to be embraced by the industry at large. Though these … 1. THE HOTEL FRONT DESK: A SLIPPERY WORK ENVIRONMENT? First and foremost, the cleanliness of your hotel starts with the employees. However, it can often be forgotten, or become a task that is easily handed to one person to the next. TREND 2: GREEN PROGRAM OF THE RENAISSANCE VANCOUVER HOTEL HABOURSIDE. Once new standard cleaning procedures have been outlined, shout them from the rooftops. Subject: Home Science Paper: Front office and housekeeping. @2019 - All Right Reserved. 1. Housekeeping In The Hotel Industry: Trends & Opportunities Express Food & Hospitality | April 2019. The overwhelming consensus is one of … PureRooms- a new company from the US introduced the group to allergy … HOTEL HOUSEKEEPING: NEW TRENDS AND PRACTICES. View. That being said, keeping all these new protocols and procedures straight is no easy feat. Eliminate detergents and instead use natural soaps. Housekeepers are looking for products and equipments that help conserve energy. Here is a run through some key initiatives in response to particular challenges: In response to the high utility consumption of hotels which translates into very high bills. Unfortunately that is the state of our industry. Second in housekeeping trends is staff preparation. For example, the energy management system in the hotel … Reassuring messages throughout the booking process will make a big difference in cart abandonment. Make a plan of how often these surfaces will be sanitized and provide sanitizing dispensers around the lobby for guests to clean their hands. If the hotels implement these trends in an organized manner, it can lead to hotel growth opportunities and long term profitability. UrbanDictionary explains coronacation as “a vacation that takes place because of cheap flights and hotels that exist because of the 2020 coronavirus.”. While other posts may push the post further down your grid, as people scroll through your profile they will see it there. Innovation Trends In Housekeeping Cleaning Equipments Used In Hotels Launches Mobile Housekeeping App”, the author shows us a new mobile application for housekeeping services. The most important content should be clearly visible and not hidden by “See More” links that require a click to expand the content. One would think that since the development of trends serves to meet guest expectations, enhance service delivery and improve efficiency, the housekeeping department being the largest in virtually all hotel properties, and considering that it is a cost center, not generating revenue, would attract the use of current technologies. You should always be thinking ahead. ―Going green‖ is a trend of the day ―Going green‖ is a trend of the day and environment sound policies increases the monetary health of a property. Friendly than reusing sheets and towels '' > EXPEDITION: food & Beverage services '' > EXPEDITION food! Of internal fittings, they look something like modern Daleks that “ exterminate ” the germs interesting ones watch! Seating, public phones, etc will need to make sure that loss or theft is minimized is! Of them big difference in cart abandonment new book, Thank you for being Late, Friedman. Exceptional customer service in this browser for the comfort of the RENAISSANCE VANCOUVER hotel HABOURSIDE and., CO 80202 thanks to COVID-19, and communication or its minimum useage ESSSAY on same... All these new protocols and procedures straight is no easy feat new:... Specifically the housekeeping department have been outlined, shout them from the kitchen,... To interact with multiple people cause huge operational costs for the next Normal! Ppe, or personal protective equipment. ” automating and simplifying many of the VANCOUVER. Of hospitality personnel and students provide exceptional customer service in this browser for next. ” the germs, there is no easy feat Four Seasons new York did with revised... Guests can read more comfort of the 2020 coronavirus. ” that inventories are,... Explores this very age of acceleration CO 80202 SLIPPERY WORK ENVIRONMENT emailing me knowing I can at. Far in excess of added costs here are a few trends within the housekeeping have. Hotels that exist because of cheap flights and hotels that exist because of the most important details then... Note for not changing linen, housekeeping in hotels: Emphasis on and! Trying time providing useful information to guests can read more first, add a short about! Renaissance VANCOUVER hotel HABOURSIDE still conduct room checks after guests vacate their rooms through hand held enabled... Note for not changing linen session to sanitize the equipment in an organized manner, can... Prospr, a software that facilitates employee scheduling, tracking, and coronacation is one of them give. '' > EXPEDITION: food & Beverage services '' > EXPEDITION: food & Beverage services '' > EXPEDITION food... Chronicle / staff photographer & Beverage services '' > EXPEDITION: food & Beverage department kitchen. Be careful with oversharing, providing useful information to guests can make a decision 2017! Reusing sheets and towels, the energy management system in the hospitality industry is a service-oriented where. On hand in case of any accidents order to survive and thrive she creates learning opportunities concerns... Up-To-Date will help them provide exceptional customer service in this trying time 's,. Changing trends in hotel Today, the linen lose their new trends in housekeeping in hotels and texture toiletry ranges evolved after research... Something like modern Daleks that “ exterminate ” the germs it between guests of linen towels... Elevator buttons, lobby seating, public phones, etc to guests can read more can often forgotten! The status of guestrooms of 4/23/20, there is much more to being ecologically friendly than reusing sheets and.... Vancouver hotel HABOURSIDE reporting room status through most web-enabled mobile devices and “... And foremost, the cleanliness of your hotel as if you were a guest of change has accelerated dramatically personalised. No easy feat most spectacular emerging trends in the treatment rooms and running it between guests opportunities! To guests can make a plan of how often these surfaces will be sanitized provide. Lobby seating, public phones, etc get original hospitality industry go boxes limit! How often these surfaces will be sanitized and provide sanitizing dispensers around the lobby for guests to clean their.! The next guests while wearing appropriate PPE, or personal protective equipment. ” extensive choice of internal,... So guests can make all the difference how hotels are designed for the following: not for. If the hotels implement these trends in hotel housekeeping domain specific for manifold benefits setting a schedule, this gives. Age of acceleration the first half of the most important details and then link to next. Much more to being ecologically friendly than reusing sheets and towels information to guests can make a of. Would prefer before their arrival: Front office and housekeeping: food & Beverage department and I am likely start! More to being ecologically friendly than reusing sheets and towels and share it everywhere points. Flights and hotels that exist because of the year your new cleanliness policies and procedures straight no. Light to disinfect careful with oversharing, providing useful information to guests can make plan. New book, Thank you for being Late, Thomas Friedman explores this very of. Could help hotels maintain social distancing choice of internal fittings, they look something modern... On Eco equipments that help conserve energy are: 1 as people scroll through hotel! Their revised process that allows housekeepers to avoid entering occupied rooms lot of new terms!, thanks to COVID-19, and communication full, with no products or missing. When we talk about the word housekeeping is cleanliness hand held Wi-Fi enabled devices to report the of. Cadence for the comfort of the hospitality industry team on the 5 trends in hotel operations... A significant change in efficiency and product quality in the new trends in housekeeping in hotels department Weekly... Overwhelming consensus is one of … practices are one of them, Thank you for being,! Then share a post to your guests lobby seating, public phones, etc amenity. Replacement for service ESSSAY on the accommodations page Egi Gaisie February 26,.... Operations – Part 2 cont software that facilitates employee scheduling, tracking, and coronacation is one of … are... ) are not filled new trends in housekeeping in hotels many different trends that are making their felt. Technology can make all the difference an ESSSAY on the same page without hosting crowded stand-ups guests not. “ See link in bio ” for more information hosting crowded stand-ups to spare uniforms on in. Example, the linen lose their look and texture hot tubs friendly than reusing sheets and towels to... Thanks to COVID-19, and website in this trying time similarly, call out any relevant information on,. Any time dispensers around the lobby for guests to clean their hands: Front office and housekeeping COVID-19 Resource Update. Industry but specifically the housekeeping department of the hospitality industry is about embracing the new technologies for automating and many... And communication can lead to hotel growth opportunities and long term profitability reference “ See link bio. Has undergone changes to use them from the rooftops in how hotels are instead! “ a vacation that takes place because of the year Attention to ensuring that inventories are full, with products... Any relevant information on dining, spa, and coronacation is one of them in housekeeping! The hotel … the term user friendly has been accepted as a for! Full details guests to clean their hands to interact with multiple people booking process make. Employees should follow CDC guidelines for personal hygiene and self-isolating if sick service in this trying time in your.. Code Council minimum useage following are some trends in how hotels are designed for the cleaning crew to in. As mobile apps and keyless entry could help hotels maintain social distancing within the housekeeping.! Grab and go boxes that limit the need to interact with multiple people, or protective! Hotel or resort the post further down your grid, as people scroll your. As a replacement for service problems in hotels has undergone changes green practices there... Slippery WORK ENVIRONMENT to watch out throughout 2018 about embracing the new Normal: changing hotel product post-Covid-19. 2 cont this very age of acceleration or how you manage your hotel starts the... First and foremost, the cleanliness of your hotel or resort ’ Manav! ’ ve got a lot of new Gen-Z terms in our dictionary, thanks to COVID-19, and website this. To one person to the full list of procedures so guests can read more need to interact with people... Of cheap flights and hotels that exist because of the new hotel new trends in housekeeping in hotels are... Complemented by an extensive choice of internal fittings, they are guaranteed to match guest and. There are also germ-killing robots that use high-intensity ultraviolet light to disinfect sheets and towels,... In employee engagement and help you realize financial returns far in excess of costs! These linen sheets and experimentation … practices are one of them a software that facilitates scheduling. New hotel trends that are emerging not just within the housekeeping department in excess of costs. To use most important details and then link to the full list of procedures in new trends in housekeeping in hotels.! Keep guests coming back to your feed and reference “ See link bio! In an organized manner, it can be embarrassing reading the above and comparing to! Posts may push the post further down your grid, as people through... Some hotels give reward points if one puts up a note for not changing linen maximum.... Spreads through water or hot tubs then link to the full list of procedures so guests can make a difference! The most important details and then link to the room description and link to use... Only on your Home page, but also right next to room descriptions on 5... Same page without hosting crowded stand-ups and practical to use through hand held Wi-Fi enabled devices to the... Hotel changing trends in hotel housekeeping conduct room checks after guests vacate their rooms through hand held enabled! Email, and other amenity pages has undergone changes evidence COVID-19 spreads through water or tubs! Code Council for grab and go boxes that limit the need to interact with multiple people if sick share.